Please fill out the "Service Form" below. We will review your request and get back to you as soon as possible. We typically review and respond to your request the same day but please allow up to 48 hours as we may be tied up with a rush job in the lab or at a special event.

Service Form

Once we understand the services you require, we will review our schedule and parts inventory to determine a date that is best for you to send in your suspension. Each service job timeframe is determined on a case by case basis.

Invoices will be sent either prior to service, upon completion of service, or a combination of both. This is also determined on a case by case basis. For example, special order parts may be invoiced in advance while standard parts and service labor may be invoiced upon completion of service.

When boxing your suspension, make sure each damper is well wrapped and the clicker knobs are well protected. Clicker knob damage is the most common damage from shipping. Note, we use our own system of packaging to return your suspension therefore your original box will be discarded. Please ship to the following Address:

3DM Suspension
310 W Mountain St
Kernersville, NC, 27284

Once we receive your dampers, we photo document their condition and begin the service process based on the information from the 'Service Request Form' and any other correspondences. During service work we may find issues that require your approval to fix beyond the original scope. In this case we will contact you to discuss.

Once service work is completed and all components pass testing, we return your suspension using UPS shipping services. (We do not use FedEx or USPS). Shipping costs vary depending on size, weight, insurance, and type of shipping service requested (ground or expedited). Reminder, we use our own system of packaging to return your suspension therefore your original box will be discarded.